Returns Policy

Return Policy

We want our customers to be satisfied with their purchase. Please read this policy carefully before placing an order.

Return Eligibility

Returns are accepted only if all of the following conditions are met:

The return is initiated within 30 days of the original purchase date
The item is unused and in original, unopened packaging
The item is in the same condition as it was received
The item was purchased for $25 or more

Any items that have been opened, installed, used, altered, or purchased for under $25 are not eligible for return.

VIN Requirement

To ensure proper fitment, we strongly recommend providing a Vehicle Identification Number (VIN) at the time of purchase.

Orders placed without a VIN may be denied for return
If you decline to provide a VIN, the order will not be eligible for return if the part does not fit
We are not responsible for incorrect fitment on orders placed without VIN verification

Non-Returnable Items

The following items are final sale and cannot be returned:

All electrical parts (including sensors, switches, modules, wiring components, etc.)
Any opened or used parts
Any items under $25 (excluding shipping or applicable taxes)
Any special order or discontinued items (if applicable)
Shipping charges are under no circumstances refundable. The customer is responsible for any and all shipping charges.

Restocking Fee

All approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount.

Return Shipping

The customer is responsible for all return shipping costs
The customer is also responsible for return shipping on all core returns
Original shipping charges are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Contact us within 3 days of delivery if you receive a damaged or item that does not correlate with the part number you ordered.
Do not open the package if the part inside is visibly broken.
If the item is found to be damaged after removing it from its original packaging, take clear photos of the part and all packaging, including the Honda parts label with the part number. Returns for credit will be denied without the Honda parts label.
Please take clear photos of the package as received showing any damagE

How to File a Damage or Missing Part Claim

To begin the claims process, please visit: Extend Customer Claims Portal or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday. If you have any additional questions about Shipping Protection, please visit the Extend Shopper’s Guide.

Opening the package may void eligibility for a damage claim.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method, minus any applicable fees, within 5–10 business days.

How to Start a Return

To initiate a return, please contact us at: [email protected] Include your order number and reason for return.

Cancellation Policy

An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
If the cancelled part was special ordered from the manufacturer a return fee of 25% may apply.